Terms & Conditions

These draft terms describe enquiries, product supply, local delivery, equipment hire and services from Goldfields Health Supplies in Ballarat. They should be read with any quote or hire agreement given to you. Nothing here limits rights you have under the Australian Consumer Law or other applicable law.

Enquiries, quotes and orders

Sending an enquiry or product list does not place an order. We will confirm availability, prices, any delivery costs and the arrangements that apply before an order or hire is agreed. Product ranges and availability may change. If a product you need is unavailable, we can discuss alternatives with you; we will not substitute a product without agreement.

Prices and funding

Prices shown on product or service pages are indicative until confirmed at the time of your enquiry. Funding under the NDIS or Support at Home depends on your plan, eligibility and provider arrangements. Please confirm your funding and any personal contribution with your plan manager or provider. We can discuss invoicing arrangements with them where appropriate.

Local delivery and pickup

Free local delivery applies to eligible orders over $50 within Ballarat and surrounding areas. PharmLink catalogue orders and Farm Door meal orders are excluded from this offer. Delivery eligibility, location and any charges will be confirmed before an order is agreed. We aim for same-day or next-day local delivery wherever possible, but timing depends on stock, location and other circumstances and is not guaranteed. Showroom pickup may be arranged where available.

Equipment hire

Hire availability, price, duration, collection or delivery, and any conditions relating to care, damage, late return, deposits or cancellation must be confirmed with you before a hire is agreed. Please follow the supplied instructions and contact us if hired equipment is damaged or not working properly. Statutory consumer rights continue to apply.

Meals and third-party catalogues

Farm Door meals and the PharmLink catalogue are offered through separate arrangements. Meal availability, dietary information, delivery and any personal contribution should be checked with us and the relevant provider before ordering. External websites have their own content and policies. Please tell us about dietary needs before a meal arrangement is confirmed; product information is not individual medical advice.

Problems, returns and consumer guarantees

Under the Australian Consumer Law, goods and services come with guarantees that cannot be excluded by these terms. If a product is faulty, not as described or otherwise fails a consumer guarantee, you may be entitled to a repair, replacement or refund depending on the circumstances. Please contact us so we can assess the issue and arrange the appropriate remedy. A change-of-mind return is separate from these statutory rights and should be discussed with us before returning an item. Nothing here imposes a time limit on your rights for faulty products.

Changes and cancellations

Contact us if you need to change or cancel a proposed order, recurring supply or hire. We will explain what can be changed or cancelled and any applicable costs before confirming your arrangement. Your rights under Australian Consumer Law remain unaffected.

Contact and Australian guidance

For an order, hire or consumer rights question, call 03 7044 7735 or email admin@goldfieldshealthsupplies.com.au. This draft draws on ACCC guidance on consumer guarantees and ACCC guidance on contracts. Confirm your actual ordering, returns, cancellation and hire practices before publication.